SERVICING & MAINTENANACE
Aquaflame Systems is dedicated to supporting you every step of the way. Our specially equipped service department offers a complete maintenance solution for most types of micro welding and flame polishing equipment. Aquaflame is able to service all makes of microflame equipment from all manufacturers.
Aquaflame equipment should be serviced every 4000 hours.
The machine is assessed and a binding free of charge service estimate is provided before carrying out the work.
Once you have provided us with the go ahead our professional and fully trained engineers complete the service and return the equipment in full working order. Full records are kept of all machines for future reference and our work is backed up with a 12 month service warranty.
Loan machines are available if booked in advance to help you maintain production while your own machine is being serviced. Turnaround is normally 5 working days. Our customer care policy is to provide a friendly service, to work effectively to resolve your query and to always keep you informed. Please also be aware that we can arrange collection by our own carriers.
MANUFACTURING IN UK…
Aquaflame equipment is hand assembled in our factory in Birmingham. For over 25 years Aquaflame systems has applied a policy of continuous improvement and innovation. The Aquaflame is designed for ease of operation and if well maintained will provide a life time of reliability. Quality is built in as standard and all machines are pre-tested in the factory before dispatch. The Aquaflame team takes great pride in producing machines for many applications where power and precision are required. These include the flame polishing of acrylic edges, precious metal jewellery production and all types of micro soldering and micro brazing.
Aquaflame is completely safe to use as it produces gas on demand and therefore there is no need to store pressurized gas bottles. Aquaflame is CE certified.
Genuine Aquaflame spare parts and consumables are held in stock for next day delivery in the UK.
PREPARING AN AQUAFLAME FOR RETURN TO AQUAFLAME SERVICE CENTRE
To avoid damage during transit, it is very important to pack machines correctly that are being returned to the Aquaflame Service Centre. Please follow the following instructions very carefully.
The cell containing the caustic solution within the main unit must be emptied. This is best done with a siphon purchased from us or from any large chemist.
DO NOT UNDER ANY CIRCUMSTANCES ATTEMPT TO SIPHON BY MOUTH.
The solution must be disposed of very carefully with plenty of water down an industrial sink or drain, you are advised to wear protective gloves, apron, goggles and wash hands thoroughly if they come in contact with the solution.
Cut off a piece of the black neoprene tubing, bend over and using a cable tie or piece of wire secure the folded piece of tubing. This will create a plug, which can be placed over the gas outlet to prevent any small quantities of fluid left in the machine from leaking out.
It is advised that you send you send your Booster / Atomiser and torch for testing along with your machine. The Booster must be emptied of MEK or any other contents and both openings sealed by placing the neoprene tube that normally connects the Booster with the machine over the openings so that it creates a loop from the gas outlet to the gas inlet. This will prevent any residual fluids from leaking out.
The machine must then be very strongly packaged in a robust box with plenty of packing.
Dangerous goods information
All new and serviced machines couriered to mainland UK from Aquaflame systems include replacement electrolyte chemicals which we have to ship under dangerous goods regulations. This is an extra charge which can fluctuate. We try to keep shipping costs down to a minimum.
This does not apply to machines delivered or collected directly from Aquaflame Systems.
MOST IMPORTANTLY PLACE PLENTY OF PACKING UNDER THE BOTTOM OF THE MACHINE
IMPORTANT PACKING INFORMATION. Use a strong walled cardboard box big enough to protect the machine and accessories, add plenty of support packing around the machine to make sure it is not damaged in transit. – Mark clearly on the box which way up the box should be to make sure the couriers do not turn the machine upside down and mark handle with care – the machine is very bottom heavy if your packing is not substantial enough the machine will get damaged.
Aquaflame has its own specifically designed box with styrocell support packing which can be purchased to pack your machine in to send back for repair. If you purchase a new machine from us you will receive your machine in a special designed packing box – please keep this box for when you return your machine for service to Aquaflame. Please contact us for details and prices.